Care & sizing

Jewellery care

Warm water, a drop of mild soap and a soft brush, dried with a lint-free cloth. That is all most pieces ever need.

Remove pieces before swimming, sport or sleep, and keep them away from perfume, cleaning products and other harsh chemicals. Store each piece separately, in its Evokaa box or a soft pouch, so nothing is scratched by anything else.

Bring your piece back to us at any time for professional cleaning, polishing and rhodium replating of white gold. This is ongoing aftercare, not a one-off service.

Ring sizing

We will send a sizing guide, and at an appointment we measure properly. If a gift needs to stay a surprise, tell us and we will work from a ring the wearer already owns.

Most rings can be resized once without affecting the setting, and the first resize within twelve months is complimentary. Resizing, repairs and restoration beyond that are quoted case by case.

Certification

Every Evokaa piece is made with certified crafted diamonds. Centre stones are certified by IGI or GIA, and the certificate number is recorded against your piece and travels with it, so the stone can always be identified.

Crafted diamonds are graded on the same four criteria as mined stones — cut, colour, clarity and carat — by the same independent laboratories. Certification and care instructions are enclosed with the piece when it is delivered.

Warranty & aftercare

Every piece carries a two-year warranty against manufacturing defects, including stone loosening under normal wear. It does not cover accidental damage, loss, or work carried out by another jeweller.

Delivery, certification, resizing and lifetime care are handled by the atelier. Bring a piece back whenever it needs attention and we will look at it honestly, tell you what it needs, and quote anything outside the warranty before we begin.

Anything else, our concierge can answer.